Terms & Conditions

ONLINE STORE TERMS AND CONDITIONS – SPHYNXRITUALS.COM

1. General Provisions

1.1. These Terms and Conditions define the rules for using the online store available at sphynxrituals.com (“Store”).
1.2. The Store is operated by:
VINCI DENTAL LAB
Address: ul. Adolfa Dygasińskiego 38, 01-603 Warsaw, Poland
NIP: 1181773277
REGON: 141067319
E-mail: contact@sphynxrituals.com
1.3. Customer support is available via e-mail: contact@sphynxrituals.com.
1.4. Using the Store requires acceptance of these Terms and Conditions.
1.5. Placing an order constitutes the conclusion of a sales contract.
1.6. The Store is intended for adults only.
1.7. The Store may update its offers, prices, product availability, and these Terms. Changes do not affect orders already placed.

2. Products

2.1. The Store offers cosmetics and care accessories for cats.
2.2. Product images are for illustrative purposes and may differ slightly from actual products.
2.3. Customers should read the label, composition, and instructions before use.
2.4. The Store does not guarantee specific results, as animals may react individually.
2.5. Cosmetic products cannot be returned after opening for hygiene reasons, in accordance with Article 38, item 5 of the Consumer Rights Act.

3. Placing Orders

3.1. Orders can be placed 24/7.
3.2. After placing an order, the Customer receives an email confirming its receipt.
3.3. The Store reserves the right to refuse an order in the following cases:

• non-payment,
• pricing errors (obvious mistakes),
• out-of-stock products.

3.4. Customers are responsible for the accuracy of address data.
3.5. The Store may limit the quantity of products per order.

4. Prices and Payments

4.1. Prices are in PLN and include all taxes.
4.2. Payments are processed exclusively via Stripe.
4.3. Orders are processed after payment is received.
4.4. The Store does not collect or process payment card data.
4.5. Discount codes must be applied before completing the order.

5. Delivery

5.1. Orders are shipped on business days, usually within 24 hours.
5.2. Delivery depends on the carrier and destination country.
5.3. Shipping costs are visible in the cart.
5.4. Customers are responsible for providing the correct delivery address.
5.5. In case of a returned package due to an incorrect address, the cost of reshipping is borne by the Customer.
5.6. The risk of accidental loss or damage passes to the Customer only upon physical receipt of the goods, in accordance with Article 548 §3 of the Civil Code.
5.7. Customers receive a tracking link if provided by the carrier.

6. Returns (Withdrawal from the Contract)

6.1. Customers have the right to withdraw from the contract within 14 days of receiving the shipment, without giving a reason.
6.2. To exercise this right, a statement must be sent to: contact@sphynxrituals.com.
6.3. Customers return the product at their own expense unless the product was defective.
6.4. Refunds are processed within 14 days of receiving and verifying the returned shipment.
6.5. Opened or used cosmetics cannot be returned, in accordance with Article 38, item 5 of the Consumer Rights Act.
6.6. The Store may refuse a return if the product:

shows signs of use,
has been opened (broken hygiene seals),
is damaged due to the Customer’s fault.

7. Complaints (Warranty and Product Defects)

7.1. Complaints regarding product defects must be reported within 7 days of receipt.
7.2. Complaints must include:

description of the defect,
batch number,
photos of the product and packaging,
order number.
7.3. The Store has 14 days to respond.
7.4. The Store may request the product to be sent back for assessment.
7.5. If a complaint is accepted, the Store offers:
product replacement,
refund,
occasionally – repair (if applicable).
7.6. Complaints will not be accepted if the defect results from:
improper storage (e.g., heat, sunlight),
incorrect use,
animal allergies to ingredients (not considered a defect),
use past the expiration date.
7.7. The Store is responsible for products under warranty; consumer rights cannot be waived.

8. Customer Responsibility

8.1. Customers must use products according to instructions.
8.2. Allergy testing before use is recommended.
8.3. Customers are responsible for proper storage of cosmetics.
8.4. Improper use voids the right to a complaint.

9. Intellectual Property

All content in the Store—including descriptions, graphics, photos, ingredients, and product names—is protected by copyright. Unauthorized copying is prohibited.

10. Personal Data Protection (GDPR)

10.1. The data controller is VINCI DENTAL LAB.
10.2. Data is processed in accordance with the Privacy Policy on the website.
10.3. Customers have the right to access, correct, or delete their data.
10.4. Data may be shared with logistics companies solely for order fulfillment.

11. Limitation of Liability

11.1. The Seller is not responsible for damages resulting from improper or non-compliant use of products.
11.2. Due to individual skin reactions in animals, the Seller does not guarantee that a product is suitable for every cat. Allergy testing is required.
11.3. Products are not medical devices or veterinary drugs and do not replace veterinary consultation.
11.4. The Seller is not responsible for damages caused by improper use, misuse, or hygiene violations.
11.5. The Seller is not liable for indirect, secondary, or lost profit damages.
11.6. For cats with skin conditions or allergies, the Customer should consult a veterinarian before use.
11.7. Product descriptions are for informational purposes only; no guarantee of specific effects.
11.8. Results may vary depending on the cat’s individual characteristics.
11.9. The Seller is not liable for product damage after delivery due to improper storage.
11.10. The Seller reserves the right to modify product compositions without prior notice if safety is not affected.
11.11. Placing an order confirms that the Customer has read the product description, instructions, precautions, and store regulations.
11.12. The Seller is not responsible for delays or non-delivery due to incorrect customer data.
11.13. The Seller is not liable for failure or improper performance of the contract due to force majeure.
11.14. Complaints regarding individual animal reactions are not considered product defects.
11.15. The Seller is not responsible for product use after expiration.
11.16. The Store is not responsible for delays or damages caused by carriers.
11.17. The Store’s liability is limited to the value of the ordered product.

12. Governing Law

The sales contract is governed by Polish law.
Disputes are resolved by common courts competent for the consumer’s place of residence.

13. Changes to Terms

Updated Terms apply from the moment of publication on the website.
Changes do not affect orders already placed.